1. Information We Collect
OSPro Service collects the following information to provide our services:
- Registration data: name, email, phone, tax ID
- Usage data: service orders, customers, products, financial transactions
- Technical data: device type, operating system, IP address
2. How We Use Your Information
- To provide and maintain our services
- To authenticate your identity and protect your account
- To send service communications (transactional emails)
- To improve our services
3. Data Sharing
We don't sell, rent, or share your personal data with third parties for marketing purposes. Your data may only be shared with:
- Payment processors (Asaas) for billing
- Infrastructure providers (AWS) for secure storage
- Legal authorities when required by law
4. Data Security
We implement security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Two-factor authentication (2FA)
- Per-company data isolation (multi-tenant)
- Tokens stored in the device's Keychain/Keystore
5. Your Rights (LGPD)
Under Brazil's General Data Protection Law (LGPD), you have the right to:
- Access your personal data
- Correct incomplete or outdated data
- Request deletion of your data
- Withdraw consent at any time
- Data portability
6. Data Retention
We keep your data while your account is active. After account deletion, data is removed within 30 days, except where retention is required by law.
7. Cookies and Local Storage
We use cookies and local storage only to keep your session authenticated. We don't use tracking or advertising cookies.
8. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes by email or through the app.
9. Contact
For privacy-related questions, contact us:
- Email: sac@osproservice.com
- WhatsApp: +55 31 98498-8123
10. Data Controller
RodTech — Tax ID: 12.581.514/647
Responsible: Paulo Rodrigues